YOUR SALES BUDGET IS HIDING A REVENUE LEAK
I build the Customer Success Engine that stops it
$350M-$1B revenue responsibility.
93-96% GRR. 115%+ NRR. 3x ROI by Year 3
The Problem Statement
At 9% revenue churn, one-third of your sales team is replacing revenue you already had. That is not a retention problem. That is a capital allocation problem.
Most B2B SaaS companies growing 15-25% YoY are paying a hidden churn tax: the combined cost of lost revenue plus the sales dollars spent replacing it. At $100M ARR, that is $12M per year. At $300M, it is $36M. At $500M, it is $60M. Over 3 years, a $300M company loses $118M to churn.
I stop the leak. I build Customer Success organizations that drive retention, expansion, and customer lifetime value.
The result: NRR above 105%, 30%+ expansion contribution from CS, and a measurable lift in exit multiples.
By The Numbers
93-96%
Gross Revenue Retention
115%+
Net Revenue Retention
30% +
Top-Line Revenue Contribution from CS
3x ROI
By Year 3 on CS Investment
Who I work With
PE operating partners who need revenue protection across portfolio companies.
CEOs at growth-stage SaaS companies ($200M-$500M ARR) who see churn eating their growth.
Boards preparing for exit who need NRR to drive a higher multiple.